At Techsouq.com, we strive to provide our customers with the highest quality service and support. Please find our shipping and return policy below. Should you have any questions please feel free to contact our offices.
- Free Ground Shipping on all orders of AED500(Five Hundred Dirhams) or more. Only applies to orders totalling AED500.00 or more after all other discounts etc. have been applied, with a shipping destination within the United Arab Emirates, a low order fee of AED30.00 (Thirty Dirhams) will be chargeable extra on any order/s below AED500(Five Hundred Dirhams).
- Most orders placed before 1200hrs. UAE time will ship the next business day, Dubai deliveries will normally be executed within next day, please allow one extra day for inter-emirates shipments.
- If the order is unable to be processed and shipped the next day and is listed as “In Stock” the order will be shipped within 48 hours from time of order.
- The default charges calculated on International shipping are applicable ONLY on small items, with weight not exceeding 1 Kg., any additional shipping charges will be communicated directly to the customer prior to the shipment.The items will then be shipped only upon written confirmation from the customer.
- The customer may also provide their Carrier( FEDEX/ DHL/ ANY OTHER) account numbers against which the ordered items will be handed over to the specified Carrier. The items will be handed over to the carrier only after the funds are cleared into our account.
- Urgent same day delivery option is available upon special request at extra charges.
- All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser.
- Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.
- All orders scheduled on any official Holiday will be shipped the next business day.
- Friday & Saturday deliveries are available upon request.
- Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise
- Shipping Time is calculated in BUSINESS DAYS, and does not include Fridays, Saturdays, and/or official holidays.
- Techsouq Computers L.L.C. reserves the right to refuse any order for any reason, without assigning the reason thereof.
- www.techsouq.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
- Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.
Damaged, Lost and Delayed Shipments
Techsouq Computers L.L.C. is not responsible for items that may be damaged, or lost by the shipping company, or “carrier” (FedEx, UPS, Flash Express, Empost or any other Courier or Carrier). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier’s attention. If necessary, purchaser should alert the carrier and Techsouq Computers L.L.C. that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement. Techsouq Computers L.L.C. has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Techsouq Computers L.L.C. will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.
Non Defective Returns
All non defective equipment can be returned for full credit of the merchandise within 7 days of purchase. The following guidelines must be met for consideration of return.
- Must contact our offices within 7 Days of date of purchase. We do not accept returns after 7 days. No exceptions unless authorized before purchase.
- Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at +971-4-3550600.
- Equipment must not be altered or tampered with in attempts to modify circuitry.
- The box must have the UPC on the box (not have been cut off) and the box not damaged or cut. Original merchandise box must not be defaced or altered in any way.
- All returned merchandise must be in original carton with all manufacturers included accessories, manuals and instructions. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
Credits will be posted to the appropriate account within 30 business days of receipt of equipment. Packages should be mailed to the address below with the Return Authorization on the outside of the box.TECHSOUQ COMPUTERS L.L.C. P.O.B. 27570, Dubai, United Arab Emirates Tel: +9714 3550 600
All products sold by techsouq Computers L.L.C. are covered by the manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
Please note that the warranty is provided by the manufacturer directly through a number of certified service centres, and warranty related issues cannot be addressed by techsouq Computers L.L.C.
Any consumables such as Toner, Ink Cartridges, Ribbons, media etc. are not covered under Warranty terms.
The terms of warranty and replacement are governed by the manufacturer and techsouq Computers L.L.C. cannot act outside the purview of decision provided by the manufacturer.
The buyer needs to contact the respective service centre of the company directly to avail the manufacturer’s warranty, techsouq Computers L.L.C. has no role to play in any warranty related issue/s.
All warranty claims addressed to the service centre must be accompanied by the original purchase invoice/receipt provided by Techsouq Computers L.L.C. at the time of the delivery.
Repaired or replaced products are covered only for the remainder of the original warranty.
Products sold by techsouq Computers L.L.C. are not covered by any verbal warranties.
* Please note that customer has 3 business days to report any missing or damaged parts from date of delivery.TECHSOUQ COMPUTERS L.L.C. P.O.B. 27570, Dubai, United Arab Emirates Tel: 9714 3550 600
Attn: Defective Returns
Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. If you have any questions, please call us toll free at +971-4-3550600.
PLEASE NOTE THAT ALL EQUIPMENT MUST BE IN THE ORIGINAL BOXES WITH THE MANUALS, INSTRUCTIONS AND ACCESSORIES IN ORDER TO ACCEPT ANY RETURNS. ANY EQUIPMENT NOT RETURNED IN THE ORIGINAL UNALTERED BOXES WITH THE UPC BAR CODE WILL NOT BE CONSIDERED FOR RETURN.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
International Shipping is available for most destinations with freight charges payable by the customer at actual.
We strongly recommend our customers to ship either by EMPOST, DHL or FEDEX as the actual movement of the shipment can be tracked online by the customer directly.
Cash on Delivery payment terms are not available for International Shipments and the consignment will be shipped only after receipt of the full payment, including freight charges, as applicable.
Customs Duty, as applicable, is payable by the customer at actual value. This value will be determined by the concerned Customs Authority at the customer’s port of entry.
The ordered items are normally shipped within 2-3 working days upon receipt of cleared funds, depending on availability, otherwise within 3-4 weeks or as agreed at the time of placement of order. You will receive an Email with tracking instructions as soon as we ship your package.