24-Hour Technical Support.
The Gold Seal Support Center provides unlimited 24-hour remote support Monday through Sunday. The Gold Seal Support Center is staffed by experienced and dedicated technical professionals between the hours of 7:00AM to 7:00 PM CST. After-hours calls will be routed to voicemail and technical support personnel are immediately paged. 
The Gold Seal Support Center assists with all customer questions, including the use or application of the videoconferencing/audioconferencing system, system connectivity issues, remote diagnostics, and troubleshooting. The Gold Seal Support Center’s experienced and dedicated technical professionals will provide trouble isolation and resolution through diagnostics and the performance of fault isolation procedures. Polycom’s Knowledge Base. 
Next Business Day Replacement. 
The Gold Seal Support Center provides Next Day Replacement of covered equipment on calls prior to 3PM. Equipment is shipped next day at no cost to the customer. A return ground-ship label is included with the replacement equipment at no cost to the customer. International Gold Seal delivery schedules are dependent on the countries delivery infrastructure and availability, with every effort to provide Next Business Day Replacement. 
Critical Spare Components. 
The Gold Seal Support Center inventories critical spare components of standard manufacturer’s equipment to support the customer’s videoconferencing/audioconferencing equipment. Critical components are components deemed necessary to ensure minimal down-time and allow the ability to effectively conference. 
Unlimited Training. Our experienced training professionals provide extensive customer training throughout the coverage period. 
24-Hour Video Test Facility. The Gold Seal Support Center Test Facility is available to customers 24 hours a day. This facility allows you to test equipment at your convenience. Dial-in video numbers are: (630) 983-4347 (384kbps) (630) 983-4347 / 4649 (2x64kbps) 66.244.181.76 (H.323 up to 1MB)