Field | Details |
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Main | Service description |
Service Plan | Service plan for 3ph UPS |
Product or Component Type | Service plan |
Offer Type | Ultra |
Range of Product | EcoStruxure Service Plan for Three-Phase UPS |
Range Compatibility | APC Galaxy VS |
Service Deliverables | – 24/7 monitoring – Replacement parts – Monthly performance report – 1 scheduled preventive maintenance visit – Travel and labor included – Remote technical support – Asset health analysis – Annual asset consultation – Semi-annual health index and cybersecurity report – Maintenance scheduling analysis |
Duration | 2 yr |
Complementary | (Not specified) |
Service Benefits | – Premium dynamically scheduled maintenance – Risk identification and analysis – Optimize operations and reduce costs: reduce operational costs by simplifying multi-site operations – Custom support from Schneider Electric |
Customizable | No |
Service Use Conditions, Context & Limits | – Additional preventive maintenance visits are available – Repair of damage due to abuse or misuse excluded |
Terms and Conditions | Local terms and conditions apply |
Service Response Time | Next business day |
Excluded Services | – Addition, upgrade, on-site modification related to legal requirements or technological advancements – Check of cables features and terminations – Repair of damage due to abuse, misuse, or lack of maintenance – Software programming/configuration (including EcoStruxure IT Gateway) – Process design, civil and other mechanical works – Consumables, spare parts, cables, other materials – Removal/disposal of replaced equipment – Site busbar, cabling, cable glands supply/installation – No proactive replacement of wearing parts |
Service Availability | Scheduling 7X24 |
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